Terms & Conditions

Applicable to All Digital Publications Sold via the Website

Effective Date:

11 February 2026

1. Introduction and Scope

These Terms and Conditions (“Terms”) govern all sales of digital publications, including e-books, guides, workbooks, and related digital materials (“Publications”) offered for sale through the website operated by Lerato Mphaka (“the Website”). All Publications sold through the Website are delivered exclusively in digital format. No physical or printed copies are offered, sold, or authorised for distribution under these Terms.

In these Terms, “the Seller”, “we”, “our”, or “us” refers to Lerato Mphaka, trading as Lerato Mphaka. “The Buyer”, “the Consumer”, “you”, or “your” refers to any person or entity purchasing a Publication through the Website.

By completing a purchase on the Website, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree with any provision of these Terms, you must not proceed with a purchase.

1.1 Applicable Law

These Terms are drafted with reference to and in compliance with the following laws of the Kingdom of Lesotho and, where applicable, relevant regional legislation:

The Consumer Protection Act, 2011 (Lesotho)
The Sale of Goods Act, 1966 (Lesotho)
The Data Protection Act, 2011 (Lesotho)
The Financial Consumer Protection Act, 2022 (Lesotho), to the extent applicable
Common law principles governing contracts of sale in Lesotho
The Constitution of the Kingdom of Lesotho, in particular Section 11 (right to privacy)

Where these Terms reference South African legislation or SACU/SADC consumer protection frameworks, this is for supplementary guidance only. The governing law of this agreement is the law of the Kingdom of Lesotho.

1.2 Key Definitions

“Publication” means any e-book, digital guide, digital workbook, masterclass series, or other written material offered for sale on the Website, delivered exclusively in digital format.
“Digital File” means the electronic file (PDF, ePub, or other digital format) through which a Publication is delivered to the Buyer.
“Purchase Price” means the price listed for a specific Publication on the Website at the time of purchase, inclusive of all applicable taxes.
“Transaction” means any purchase of a Publication completed through the Website.
“Website” means www.leratomphaka.com and any associated subdomains, landing pages, or sales platforms operated by or on behalf of the Seller.
“Business Day” means any day other than a Saturday, Sunday, or public holiday recognised in the Kingdom of Lesotho.
“Unauthorised Reprint” means any physical reproduction, printing, photocopying, or tangible duplication of a Publication, in whole or in part, by any person other than the Seller or a party expressly authorised in writing by the Seller.

2. Publications and Pricing

2.1 Digital-Only Format

All Publications sold through the Website are offered exclusively in digital format. The Seller does not sell, distribute, or authorise the sale of physical or printed copies of any Publication. Any physical reproduction of a Publication by any party constitutes an Unauthorised Reprint and is strictly prohibited under these Terms and under applicable copyright law (see Section 5).

2.2 Product Descriptions

Each Publication listed on the Website will include a description of its content, digital format, and the applicable Purchase Price. The Seller makes reasonable efforts to ensure that descriptions are accurate and current; however, minor discrepancies between a description and the final Publication (such as pagination or minor formatting differences between devices) do not constitute grounds for a refund.

2.3 Pricing

All prices are displayed in Lesotho Maloti (LSL/M) and are inclusive of any applicable taxes unless expressly stated otherwise on the product listing.

The Seller reserves the right to amend prices at any time. Price changes will not affect Transactions already completed or orders already confirmed at the time of the change.
Promotional prices, discounts, or bundle offers are valid only for the period and on the conditions specified on the Website. The Seller is not obligated to honour expired promotions.

2.4 Payment

Payment may be made via the following methods, as indicated on the Website:

Mobile money (M-Pesa, EcoCash, or equivalent mobile payment services)
Electronic funds transfer (EFT) to the Seller’s designated bank account
Debit or credit card via the Website’s payment gateway (where available)
Any other payment method as communicated by the Seller from time to time

Payment must be received in full before any Publication is made available for download or delivery. No partial payments or instalment arrangements are available unless expressly agreed in writing by the Seller.

2.5 Order Confirmation

Upon successful payment, the Buyer will receive an order confirmation via the email address provided during checkout. This confirmation constitutes the Seller’s acceptance of the order and the formation of a binding contract between the parties on these Terms.

3. Digital Delivery

Publications will be delivered to the email address provided by the Buyer, or made available for download via the Website, within forty-eight (48) hours of confirmation of payment.

The Buyer is responsible for ensuring that the email address provided is correct and capable of receiving file attachments. The Seller shall not be liable for non-delivery caused by incorrect contact details, spam filters, full inboxes, or technical failures on the Buyer’s systems.

If a Publication is not received within forty-eight (48) hours of payment confirmation, the Buyer should contact the Seller using the details in Section 11. The Seller will re-send the Publication within two (2) Business Days of the Buyer’s notification.

3.1 Proof of Purchase

A digital receipt or proof of purchase will be issued to the Buyer upon successful payment. The Buyer should retain this document, as it will be required for any refund request or complaint.

3.2 Download and Access

Depending on the Publication and the delivery method used, the Buyer may receive a direct file attachment, a download link, or access credentials. Download links, where provided, will remain active for a minimum of thirty (30) calendar days from the date of delivery. The Buyer is advised to download and securely store the Publication promptly upon receipt.

The Seller is not responsible for the Buyer’s failure to download or store a Publication within the access period. Re-delivery requests after the access period has expired may be accommodated at the Seller’s discretion.

4. Refund Policy

This policy has been drafted in accordance with the Consumer Protection Act, 2011 (Lesotho), the Sale of Goods Act, 1966 (Lesotho), and general consumer protection principles applicable in the SACU/SADC region. Nothing in this policy limits or excludes any rights the Buyer may have under applicable law.

4.1 Grounds for a Full Refund

A full refund of the Purchase Price will be provided in the following circumstances:

The Digital File delivered is corrupt, materially incomplete, or cannot be opened using standard, commonly available software (such as Adobe Acrobat Reader for PDFs or a standard ePub reader).
The Publication delivered is substantially different from the product description on the Website, meaning the content bears no reasonable resemblance to what was advertised.
The Buyer is unable to access or download the Digital File due to a fault attributable to the Seller, provided the Buyer reports the issue within seven (7) calendar days of delivery.
Payment was processed but the Publication was never delivered, and the Seller is unable to verify delivery or re-deliver within seven (7) Business Days of the Buyer’s written notification.

4.2 Refund Process

Notification: The Buyer must notify the Seller in writing (email is acceptable) within seven (7) calendar days of delivery, or within seven (7) calendar days of the expected delivery date in the case of non-delivery. The notification must include the Buyer’s full name, proof of purchase, and a clear description of the issue, including screenshots where applicable.

Remedy before refund: Where a Digital File is defective, the Seller may first offer to re-deliver a corrected version within five (5) Business Days. If the corrected version is still defective, the Buyer is entitled to a full refund.

Processing: Once the Seller has verified the claim, the refund will be processed within fourteen (14) Business Days. Refunds will be made using the same payment method used for the original Transaction, unless otherwise agreed between the parties.

4.3 Circumstances Where Refunds Will Not Be Issued

Refunds will not be issued in the following circumstances:

The Buyer has successfully downloaded or accessed the Digital File and the file is not defective. Digital products are non-returnable once successfully delivered and accessed, as the Buyer has received the full benefit of the product.
The Buyer has changed their mind about the purchase. A change of mind does not constitute grounds for a refund on digital products.
The Buyer disagrees with the content, opinions, frameworks, or recommendations contained in the Publication.
The Buyer provided an incorrect email address or contact details, and the Seller can demonstrate that the Publication was delivered to the details provided.
The refund claim is made outside the seven (7) calendar day timeframe specified in Section 4.2.
The Buyer is unable to open or use the Digital File due to software, hardware, or device incompatibility on the Buyer’s end, where the file itself is not defective.
The Publication was purchased as part of a bundle or promotional offer and the Buyer seeks a partial refund for an individual item within the bundle, unless a specific item within the bundle is defective.

Please note: Because all Publications are digital, there is no physical return process. A change of mind does not entitle the Buyer to a refund, as the digital product cannot be “returned” in its original, unused state once accessed or downloaded.

4.4 Cancellation Before Delivery

If the Buyer wishes to cancel an order before the Publication has been delivered or the download link accessed, the Buyer may request a full refund by contacting the Seller in writing. The Seller will process the cancellation and refund within seven (7) Business Days, provided the Publication has not yet been delivered or the download link has not yet been accessed by the Buyer.

4.5 Dispute Resolution

In the event of a dispute regarding a refund or any other matter arising under these Terms, the parties shall first attempt to resolve the matter amicably through direct written communication. If the dispute cannot be resolved within thirty (30) calendar days, either party may:

Refer the matter to the Lesotho Consumer Protection Authority (LCPA) or the Lesotho Competition and Consumer Authority (LCCA) for mediation.
Pursue alternative dispute resolution through mediation or arbitration in accordance with the laws of Lesotho.
As a final recourse, institute proceedings in the competent courts of the Kingdom of Lesotho, including the Small Claims Court for claims within its jurisdiction.

5. Intellectual Property, Copyright, and Unauthorised Reprints

All Publications sold through the Website, including all text, illustrations, diagrams, models, frameworks, design elements, and brand assets, are the intellectual property of Lerato Mphaka (or her licensors, where applicable) and are protected by the copyright laws of the Kingdom of Lesotho and applicable international copyright conventions.

5.1 Permitted Use

The Buyer is granted a non-exclusive, non-transferable, personal licence to read and use each purchased Publication on their personal devices for private, non-commercial purposes.
The Buyer may quote brief excerpts from a Publication for the purposes of review, criticism, or academic reference, provided proper attribution is given to the Author.
Where a Publication is purchased for use within an organisation (e.g., as a team resource), the purchase of a single copy entitles use by one (1) individual only. Organisational or multi-user licences must be arranged separately with the Seller.

5.2 Prohibited Use

Without the prior written consent of the Seller, the Buyer shall not:

Reproduce, copy, scan, screenshot, or duplicate any Publication in whole or in part, whether in digital or physical form.
Distribute, share, forward, upload, or make any Publication available to any third party, whether for commercial or non-commercial purposes, including via file-sharing platforms, social media, email, messaging services, or cloud storage accessible to others.
Modify, adapt, translate, summarise for distribution, or create derivative works based on any Publication.
Use any Publication or part thereof for commercial training, workshops, courses, consulting, or resale without a separate written licensing agreement with the Seller.
Remove, alter, or obscure any copyright notices, watermarks, branding, or attribution contained in any Publication.

5.3 Unauthorised Reprints — Strictly Prohibited

IMPORTANT: All Publications are sold exclusively in digital format. No person or entity is authorised to print, photocopy, bind, or otherwise physically reproduce any Publication sold through this Website, unless expressly authorised in writing by the Seller.

The Seller does not sell, license, or authorise the production of physical or printed copies of any Publication. Any physical reproduction of a Publication, in whole or in part, by any person — including the Buyer — constitutes an Unauthorised Reprint and is strictly prohibited.

Without limiting the generality of the foregoing, the following acts constitute Unauthorised Reprints:

Printing or photocopying any Publication, in whole or in part, for personal use beyond what is reasonably necessary for individual reading convenience.
Printing, binding, or producing physical copies of any Publication for distribution, sale, gifting, or sharing with any third party.
Commissioning, instructing, or enabling any print shop, copy centre, bookbinder, or other service provider to reproduce any Publication in physical form.
Producing physical copies of any Publication for use in training sessions, workshops, educational institutions, corporate programmes, or any group setting.
Offering, selling, or distributing printed versions of any Publication through any channel, including but not limited to bookstores, markets, online marketplaces, or informal trade.

Any person found producing, distributing, or selling Unauthorised Reprints will be subject to legal action, including but not limited to:

An immediate demand to cease and desist all infringing activity.
A claim for damages, including all revenue derived from the Unauthorised Reprint and any loss suffered by the Seller.
Application for injunctive or interdict relief to prevent further infringement.
Criminal prosecution under applicable copyright laws, where the infringement constitutes a criminal offence.
A claim for legal costs on an attorney-and-client scale.

The Seller actively monitors for Unauthorised Reprints and reserves the right to take legal action against any person or entity found to be infringing the Seller’s intellectual property, without prior warning.

Reporting: If the Buyer becomes aware of any Unauthorised Reprint or any other infringement of the Seller’s intellectual property, the Buyer is encouraged to report it to the Seller using the contact details in Section 11.

5.4 Breach of Intellectual Property Rights

Any breach of this Section 5, including the production or facilitation of Unauthorised Reprints, constitutes copyright infringement and a material breach of these Terms. In addition to the remedies set out in Section 5.3, the Seller reserves the right to revoke the Buyer’s licence to the affected Publication and to pursue all available legal remedies.

6. Website Terms of Use

6.1 Accuracy of Information

The Seller makes reasonable efforts to ensure that all information on the Website, including product descriptions, prices, and availability, is accurate and current. However, errors may occur. In the event of a material pricing error, the Seller reserves the right to cancel the affected Transaction and issue a full refund to the Buyer, rather than fulfilling the order at the incorrect price.

6.2 Availability

The Website and individual Publications may be temporarily unavailable due to maintenance, updates, or circumstances beyond the Seller’s control. The Seller does not guarantee uninterrupted access to the Website and shall not be liable for any loss arising from temporary unavailability.

6.3 Third-Party Links

The Website may contain links to third-party websites or services. These links are provided for convenience only and do not imply endorsement. The Seller is not responsible for the content, privacy practices, or terms of any third-party website.

7. Data Protection and Privacy

The Seller collects and processes personal data in connection with the sale and delivery of Publications. This is done in compliance with the Data Protection Act, 2011 (Lesotho) and the constitutional right to privacy under Section 11 of the Constitution of the Kingdom of Lesotho.

7.1 Data Collected

The Seller may collect the following personal information in connection with a Transaction:

Full name
Email address
Mobile telephone number (for payment confirmation and delivery coordination)
Payment transaction details (amount, date, and method of payment)
Website usage data (cookies, IP address, browsing behaviour) where the Website’s cookie policy is accepted by the Buyer

7.2 Purpose of Processing

Personal data will be used solely for the following purposes:

Processing and fulfilling Transactions
Delivering Publications to the Buyer
Communicating with the Buyer regarding their order, including refund claims and delivery updates
Sending marketing communications where the Buyer has expressly opted in
Complying with legal and regulatory obligations
Improving the Website and the Buyer’s experience

7.3 Marketing Communications

The Seller may send marketing communications (such as newsletters, new publication announcements, or promotional offers) only where the Buyer has expressly opted in. The Buyer may withdraw consent and unsubscribe at any time by using the unsubscribe mechanism provided in each communication, or by contacting the Seller directly.

7.4 Data Sharing and Retention

Personal data will not be sold, rented, or disclosed to third parties except where: (a) required by law; (b) necessary for the fulfilment of a Transaction (for example, sharing details with a payment processor); or (c) the Buyer has provided express consent.

Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected, and thereafter securely deleted or anonymised. Financial transaction records may be retained for a longer period as required by applicable tax and accounting laws.

7.5 Buyer’s Data Rights

The Buyer has the right to:

Request access to the personal data the Seller holds about them.
Request correction of inaccurate personal data.
Request deletion of personal data, subject to the Seller’s legal record-keeping obligations.
Withdraw consent for marketing communications at any time.

Requests should be directed to the Seller using the contact details in Section 11.

8. Limitation of Liability and Disclaimer

8.1 Content Disclaimer

All Publications sold through the Website are intended for general educational, informational, and career guidance purposes only. They do not constitute professional, legal, financial, medical, or psychological advice. The Author and Seller make no representations or warranties regarding the accuracy, completeness, or suitability of any content for any particular purpose.

The Buyer assumes full responsibility for any decisions made or actions taken based on the content of any Publication.

8.2 Limitation of Liability

To the maximum extent permitted by the laws of the Kingdom of Lesotho:

The total liability of the Seller in respect of any claim arising out of or in connection with the sale of a Publication shall not exceed the Purchase Price paid by the Buyer for the relevant Publication.
The Seller shall not be liable for any indirect, consequential, incidental, special, or punitive damages arising from the purchase, non-delivery, or use of any Publication, including but not limited to loss of income, loss of opportunity, loss of data, or loss of reputation.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any liability that cannot be excluded or limited under the laws of Lesotho.

9. Force Majeure

The Seller shall not be liable for any delay or failure in performance of its obligations under these Terms where such delay or failure is caused by circumstances beyond the Seller’s reasonable control, including but not limited to: natural disasters, fire, flood, civil unrest, government action or regulation, failure of internet or telecommunications infrastructure, power outages, cyberattack, pandemic or epidemic, or acts of war or terrorism.

In such circumstances, the Seller’s obligations shall be suspended for the duration of the force majeure event. If the event persists for more than sixty (60) calendar days, either party may terminate the affected Transaction by written notice, and the Buyer shall receive a full refund.

10. General Provisions

10.1 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Lesotho. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the Kingdom of Lesotho.

10.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect.

10.3 Entire Agreement

These Terms, together with any product-specific terms displayed on the Website at the time of purchase, constitute the entire agreement between the Seller and the Buyer in relation to the purchase of Publications and supersede all prior representations, agreements, and understandings, whether written or oral.

10.4 Amendment

The Seller reserves the right to amend these Terms from time to time. The version of the Terms in effect at the time a Transaction is completed shall apply to that Transaction. The current version will always be available on the Website, with the effective date and version number displayed prominently. Material changes will be communicated via the Website and, where feasible, by email to registered Buyers.

10.5 Waiver

A failure or delay by the Seller in enforcing any provision of these Terms shall not constitute a waiver of the Seller’s right to enforce that provision, or any other provision, in the future.

10.6 Assignment

The Buyer may not assign, transfer, or delegate any rights or obligations under these Terms without the prior written consent of the Seller. The Seller may assign its rights and obligations under these Terms to a successor entity, provided the successor agrees to be bound by these Terms.

10.7 Language

These Terms are drafted in English. In the event of any translation, the English version shall prevail in the case of any inconsistency.

10.8 Notices

Any notice required or permitted under these Terms shall be in writing and shall be deemed received when delivered by email to the address provided by the relevant party. Notices to the Seller should be directed to the contact details in Section 11.

11. Contact Information

Seller Name:

Lerato Mphaka

Trading As:

Lerato Mphaka

Location:

Maseru, Kingdom of Lesotho

Website:

www.leratomphaka.com

Email:

hello@leratomphaka.com

All refund requests, complaints, reports of Unauthorised Reprints, and formal correspondence should be submitted in writing (email is acceptable) and should include the Buyer’s full name, proof of purchase, the Publication in question, and a clear description of the issue.

ACCEPTANCE

By completing a purchase on the Website, the Buyer confirms acceptance of these Terms and Conditions in full.